Business Office Frequently Asked Questions

My insurance should have paid for my visit, but I'm still receiving a bill.

• Verify that your insurance company has received and processed the claim.
• Review your insurance policy to determine if the service is covered. If you are unable to determine this, call your insurance company to determine if the procedure is covered. Your insurance company will have the most accurate and current information about your policy and your claim. 
• If your insurance company has questions for Wichita Clinic, PA, please have them call the Patient Accounts Department at 1-800-231-0436 or (316) 689-9135.
• Call the Patient Accounts Call Center at 1-800-231-0436 or (316) 689-9135 to verify we have the most current insurance information on file for you.
• We can bill your insurance company only if you provide us with accurate and current medical insurance information.

How is my insurance company billed?

We submit all covered charges to your insurance company and receive direct payment to the extent of your coverage.  You are responsible for deductible, co-pay and non-covered service amounts, which are reflected on your billing statement. If you have not authorized your insurance company to make direct payment to Wichita Clinic, PA, you will be billed immediately for total charges.

Insurance Inquiries

If you have questions regarding your Wichita Clinic, PA billing statement, contact the Patient Accounts Call Center at 1-800-231-0436 or at (316) 689-9135 during our normal business hours and one of our staff will assist you.

Please Note: if your insurance company does not pay within 60 days or rejects claims in part or full, you will be notified and billed directly for the unpaid balances.

Will my insurance cover my Wichita Clinic, PA visit?

Your insurance policy specifies whether or not services offered by Wichita Clinic, PA would be covered.  If you are not sure if a service is covered, we suggest you contact your insurance company.  Their telephone number should be on your policy and your insurance card. 

My health insurance coverage has changed. What should I do?         

In order for your claims to be paid promptly, Wichita Clinic, PA will require your most current insurance information. Having this ensures that we bill the correct insurance company.  If your insurance has changed, please advise the receptionist when you check-in for services. You may also call the Registration department at (316) 689-9888 to update your insurance information. Providing Wichita Clinic, PA with your most current insurance information will expedite the processing and payment of your claims.

I have insurance. Why did I get a bill?

As a courtesy to you, Wichita Clinic, PA bills your insurance company directly for services rendered.  The charges become your responsibility if your insurance company does not pay them, so it is important to provide accurate insurance policy information at the time of your appointment.

Can I pay all or part of my statement with my VISA, MasterCard or Discover card?

Yes. Write your credit card information in the space provided on the top portion of your statement or call a Patient Service Coordinator at 1-800-231-0436 or (316) 689-9135 to pay by phone. Pay by Phone is a 24 hour service, and bills can be paid after regular business hours (Monday - Friday 8 am - 5 pm) by calling either of the numbers listed above, then selecting option 1.

Already paid?

Payments received after the Statement Date will appear on your next statement.

How do I change the mailing address on my statement?

Fill out the change of address section of the statement when sending in your payment.  The change of address section is on the back of page 1 of your statement. 

Will my insurance pay for the charges listed on my statement?

The balance on your statement represents all of your charges less payment received from your insurance company. Wichita Clinic, PA requests payment in full for the patient balance indicated on this statement within 30 days of receipt of the statement.  Call the Patient Accounts Call Center at 1-800-231-0436 or (316) 689-9135 to make payment arrangements.

If you have any questions about your bills, medical fees or payment options, please contact the business office at 316-689-9135 or 1-800-231-0436.

Payments can be mailed to:

Wichita Clinic
P.O. Box 8035
Wichita, KS 67208

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3311 E. Murdock, Wichita, KS 67208 – (316) 689-9111 Wichita Clinic is a tobacco-free organization. Smoking and the use of all tobacco products is prohibited inside buildings and on all properties. © Copyright 2008 Wichita Clinic, P.A. All rights reserved | Copyright and Disclaimer | Privacy Notice Website Developed by Insite Motion